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FREQUENTLY ASKED QUESTIONS


Try visiting our Customer Service page if you do not find an answer to your question here.

 

Do MossyOffice.com have a best value / own brand product range?

⇒ Yes we do, the product range is called '5 Star'. The products are good quality and offer a cost effective alternative to the more expensive brands. Look out for the 5 Star brand across most of our product categories. 

 

How can you ensure my online card payment is secure?

We take online payment security and fraud prevention very seriously. This is why we have invested in the latest technology to keep your online details private, online payments secure and prevent online fraud. Click here for detailed information on the security of your online payments.

 

What is your VAT registration number?

⇒ MossyOffice.com Ltd VAT number is 114 7848 05.

 

What is your company registration number?

⇒ MossyOffice.com Ltd company registration number is 7665827.

 

How do I return a product to you?

⇒ Please refer to our returns page for detailed information.

 

Can I track my order online?

⇒ Yes you can track your order status and delivery by visiting our order tracking page.

 

Can I update my online account details?

⇒ Yes providing your account has been set-up in this way you can update and amend your account by selecting one of the 'edit my details' or 'address manager' icons from the left hand menu when you login. Please contact us should you require any support when updating your details.

 

How can I find details about your latest special offers?

⇒ Details can be found on our special offers page.

 

How long does it take for office furniture to be delivered?

⇒ Details of desking lead times, assembly and installation can be found by clicking here.

⇒ Details of chair lead times, assembly and installation can be found by clicking here.


How do I open a business credit account with MossyOffice.com?

⇒ Information on opening a credit account can be found by clicking here.

 

What payment types can I use online?

⇒ MossyOffice.com accepts all major credit/debit cards and PayPal.

 

Can you offer any product advice?

⇒ Absolutely! Feel free to contact us or review our online product information guides.

 

Can MossyOffice.com provide core contract pricing on our frequently purchased products?

⇒ Yes we can subject to your annual office supplies spend, please email Sales@MossyOffice.com for details. Review details of our core contract pricing account by clicking here.


 
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